Privacy Policy

Privacy Policy

Introduction

Welcome to https://private-helicopter-ride-dubai.terratrek.net! We take your privacy seriously and are dedicated to protecting your personal information. This comprehensive Privacy Policy explains how Private Helicopter Ride Dubai, henceforth referred to as “we,” “us,” or “our,” collects, uses, and safeguards data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Please note that this policy does not extend to third-party platforms, services, or websites accessed through links on our site. These entities have their own privacy policies governing your data, so it’s essential to review them before using such services.

Processing Activities

This policy outlines the following activities we engage in regarding your personal data:

  1. Account and User Management: We process data when you create an account, log in, or use our services as authorized users.
  2. Communication: We collect and use contact information for sending newsletters, promotional emails, and other communications as requested by you.
  3. Transactions: Information is collected and processed for payment and financial transactions, including purchase history.
  4. Location Data: With your consent, we may access your device’s location to provide personalized services.
  5. Feedback and Reviews: We encourage user feedback and may collect information from reviews and surveys.
  6. Social Media Interaction: When you interact with us on social media platforms, we may gather data from those interactions.
  7. Product Personalization: We use information to tailor product recommendations and offers to your preferences.

Personal Data Collection

We collect various categories of personal data, including:

  • Account Details: User names, passwords, email addresses, and profile information.
  • Payment Information: Credit/debit card details, billing addresses, and payment transaction history.
  • Financial Records: Bank account numbers (if linked for direct payments) and financial transaction logs.
  • Purchase Data: Products or services bought, purchase frequency, and order history.
  • Device Identifiers: Unique device IDs, IP addresses, and mobile network information from your browser or device.
  • Location Data: GPS coordinates and location services data to provide location-based services.
  • Feedback and Comments: Submitted reviews, comments, and survey responses.
  • Social Media Profiles: Information shared when you interact with our social media pages.
  • Product Interaction: Details about products viewed, searched for, or added to your cart.

We obtain this data through direct user input, automatic logging from our systems, and third-party sources who provide us with aggregated or de-identified data.

Cookies Policy

We use cookies to enhance your experience on our site and for analytics purposes:

  • Strictly Necessary Cookies: These ensure basic functionalities like login, account management, and secure transactions.
  • Preference Cookies: Tailored settings and preferences are saved here, such as language selection.
  • Analytics Cookies: They track user interactions and provide insights to improve our services.

Users can manage their cookie preferences through our Cookie Manager tool. For more information on cookies, including how to control or delete them, please visit All About Cookies.

Data Retention and Deletion

We adhere to data retention policies as required by law and for legitimate business purposes:

  • We retain personal data only for as long as necessary for the fulfillment of these purposes, after which it is securely deleted or anonymized.
  • Financial and transaction data may be retained for longer periods due to legal requirements and fraud prevention needs.

Security Measures

We implement robust security measures to protect your information:

  • Data Encryption: We use encryption protocols to secure data in transit and at rest.
  • Secure Servers: Our data is stored on secure servers with access controls and regular security updates.
  • Third-Party Audits: Regular security audits are conducted by trusted third parties to identify and mitigate potential risks.
  • Employee Training: Our employees undergo training to handle data securely and maintain confidentiality.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data, please contact us immediately at the details provided below.

Your Rights

Depending on your jurisdiction, you may have various rights regarding your personal data:

  • Access and Rectification: You can request access to or corrections for your stored data.
  • Erasure (Right to be Forgotten): In certain cases, you can request the deletion of your data.
  • Restriction: You may limit our use of your data under specific circumstances.
  • Data Portability: The ability to receive a copy of your data in a structured format.
  • Objection and Non-Discrimination: Object to processing or refuse discriminatory treatment based on certain grounds.
  • Appeals and Complaints: File formal complaints with us or relevant supervisory authorities.

To exercise these rights, please contact our Data Protection Officer via the provided email or postal address. We will respond to your requests in accordance with applicable laws.

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. Any modifications will be effective immediately upon posting on our website, and we encourage users to review these changes regularly.

Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us:

  • Email: [email protected]
  • Postal Mail: Private Helicopter Ride Dubai, Privacy Team, [Address]

We value your trust in our commitment to data protection and look forward to providing you with an enjoyable and secure experience on our platform.